Terms & Conditions

Effective Date: July 1, 2026

Welcome to Smooth Enterprise. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Smooth Enterprise is a UK-based supplier of business essentials including:

  • Thermal Till Rolls
  • Credit Card Machine Rolls
  • A4 Paper Reams
  • Address Shipping Labels
  • Mailing Bags
  • Sellotape & Packaging Tapes
  • LED Fish Lamps

Our contact details are:

Smooth Enterprise

71-75 Shelton Street
London WC2H 9JQ

Phone: 03301339446

Email: info@smoothenterprise.co.uk

2. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you confirm that:

  • You are at least 18 years old or legally able to enter into contracts.
  • The information you provide is accurate and complete.
  • You agree to comply with these Terms & Conditions.

3. Products

We make every effort to ensure that product descriptions, specifications and images are accurate.

However:

  • Product colours may vary depending on your screen settings.
  • Packaging may occasionally change.
  • Minor specification changes may occur without affecting product functionality.

Images are for illustration purposes only.

4. Pricing

All prices displayed on our website are shown in GBP (£).

Prices may:

  • Include or exclude VAT where stated.
  • Change without prior notice.
  • Be subject to promotional offers for limited periods.

We reserve the right to correct pricing errors at any time.

If an incorrect price has been published, we may cancel the affected order and issue a full refund.

5. Orders

Submitting an order does not guarantee acceptance.

Your order becomes legally binding only after:

  • Payment has been successfully received.
  • We have accepted your order.
  • The order has been dispatched.

We reserve the right to decline or cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Payment issues
  • Incorrect customer information

6. Payment

We accept approved payment methods displayed during checkout.

By placing an order you confirm that:

  • You are authorised to use the selected payment method.
  • The payment information provided is accurate.

Orders will not be dispatched until payment has been successfully processed.

7. Delivery

We aim to dispatch orders promptly.

Delivery times are estimates only and may vary due to:

  • Courier delays
  • Public holidays
  • Weather conditions
  • Supply chain disruptions
  • Events beyond our control

Smooth Enterprise is not liable for delays caused by third-party delivery services.

8. Shipping Address

Customers are responsible for ensuring their delivery address is accurate.

If incorrect details are provided:

  • Additional delivery charges may apply.
  • We are not responsible for parcels delivered to an incorrect address supplied by the customer.

9. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Please review that policy before requesting a return.

10. Product Availability

All products are subject to availability.

If an item becomes unavailable after your order is placed, we may:

  • Issue a full refund.
  • Offer a suitable alternative.
  • Contact you regarding revised delivery times.

11. Promotional Offers

Discount codes and promotional offers:

  • Cannot normally be combined.
  • May have expiry dates.
  • May apply only to selected products.
  • Can be withdrawn without notice.

12. Intellectual Property

All website content including but not limited to:

  • Logos
  • Product descriptions
  • Graphics
  • Images
  • Icons
  • Website design
  • Text
  • Branding

is the property of Smooth Enterprise or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

13. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access.
  • Upload malicious software.
  • Disrupt website functionality.
  • Copy website content without permission.

We reserve the right to suspend access where misuse is detected.

14. Customer Accounts

If you create an account, you are responsible for:

  • Maintaining password confidentiality.
  • Keeping your information up to date.
  • All activity carried out using your account.

Please notify us immediately if you believe your account has been compromised.

15. Limitation of Liability

To the fullest extent permitted by law, Smooth Enterprise shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Loss of business
  • Loss of data
  • Business interruption

Our total liability shall not exceed the amount paid for the relevant order unless otherwise required by law.

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

16. Force Majeure

We shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Fire
  • Flood
  • Industrial disputes
  • Government restrictions
  • War
  • Pandemic
  • Transportation failures
  • Power outages
  • Internet failures

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

18. Third-Party Links

Our website may occasionally contain links to third-party websites.

We do not control or endorse those websites and accept no responsibility for their content, products or services.

19. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review these terms periodically.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Smooth Enterprise

Address:
71-75 Shelton Street
London WC2H 9JQ

Phone:
03301339446

Email:
info@smoothenterprise.co.uk

We are committed to providing excellent customer service and will respond to your enquiry as soon as reasonably possible.